Booking and paying for your stay :

You book and pay by internet : if a camp site is available, a receipt will be sent to you by email resuming all the elements you have given. Your reservation is hereby confirmed

You book by internet but you pay by other means : if a site is available, you will be sent a confirmation by email of your request, but the reservation is not confirmed. You dispose of 8 days to pay the deposit by whichever means suits you (bank cheque, vacation cheques, camping pass cheques, electronic transfer, cash mandate). Beyond the allowed delay of eight days your request will be cancelled

In the case where a site is not available, you will receive a response by email.

The balance of your payment can be paid in the following ways:
Rental accommodation, and camping/caravaning : no later than 30 days before you arrival date. If payment is not receveid, we will assume your reservation is cancelled, conditions of which are explained.

Payment is to be made Payable to : S.A.S. CAMP'ARGENT or CLUB MARINA-LANDES
Bank Codes : 31489 - 00010 - 00220059729 - 47
N° IBAN : FR76 3148 9000 1000 2200 5972 947
Code BIC : BSUIFRPP

Cooling-off period:
In accordance with article L.121-20-4 of the French Consumer Code, none of the services and provisions proposed on this Site are subject to the cooling-off period stipulated in articles L. 121-20 and following of the French Consumer Code.
Consequently, the accommodation and leisure services ordered on the Site are exclusively subject to the cancellation conditions attached.

Others informations:
Trade name: S.A.S CAMP'ARGENT - 1 avenue Maréchal Foch - 64200 BIARRITZ
Registered capital: 229283€
RCS: Bayonne B 652 720 699
N° Ident. Intracom.: FR 23 652 720 699

Late arrivals and early departures

By the client :
Camping/caravanning : in case of late arrivals or of early departures, the dates on your reservation will be referred to and you will be charged accordingly.
Rental accommodation : no reimbursement will be made by the camping for the reasons given above

The cancellation insurance you can subscribe to will reimburse lost days only (please consult us).

We will reserve your site or rental for 24 hours from your scheduled date of arrival. After this delay we cannot guarantee the booking. Please, inform us in writing if your arrival date is delayed as phone messages will not be honoured.

By Club Marina-Landes:

Excepting expulsion of a client by the police for serious fault, only the competent Tribunal can decide in favour of compensating a client upon his request.

Cancellation :

By the client : in the case of cancellation your contract :

- More than 30 days before your reserved date of arrival, your deposit, reservation fee and cancellation insurance will be retained.
- Less than 30 days before your reserved date of arrival, the total amount of your payment, reservation fees and cancellation insurance will be retained.

If you have bought Cancellation Insurance, your contract will cover the reimbursement of the amounts paid (not including reservation fees and insurance) within the limits of the provisions the insurance settled.

By Club Marina-Landes :

For client security reasons, the client will receive full reimbursement . Only a competent tribunal can decide in favour of compensating a client upon his request.

Cancellation insurance (optional) :

You can buy cancellation insurance that allows you to recover expenses due to the cancellation of your vacation or an early departure and in particular the amount paid up to :

Before your departure :

-25% of the cost of your stay in the case of an event happening between the date of your reservation and the 30th day before the beginning of your reservation.
-100% of the cost of your stay in the case of an event happening less than 30 days before this date.

During your stay :

You will be reimbursed of the amount corresponding to the part of your stay which you could not honour and which was already billed by the camping.

Reimbursed instances :

- Serious illness or serious accident or death to yourself or your spouse (official cohabitant), one of your relations in direct ascending or descending line, son-in-law or daughter-in-law.
- Death to a brother, sister, brother-in-law or sister-in-law.
- Considerable material damage to your property requiring your presence.
- Redundancy
- Accident to or theft of your vehicle and/or caravan occurring on the direct journey to the place you are staying at.
- Permanent employment obtained subsequent to booking

The list is not exhaustive and for more details you can contact our Insurance Agent who can send you a copy of the General Conditions. Complementary Insurance is also available from him.

CABINET SART :
61, rue du port / 33260 LA TESTE DE BUCH - Tél. 05 56 54 32 17/ Fax 05 56 54 60 70

In the case of damage, you must imperatively notify the camping management within 24 hours and send a letter if you must cancel your stay. Notify your insurance within 48 hours and provide all the supporting documents of the event.

Do not forget that without this insurance, you will not be reimbursed for any amount paid if you cancel or shorten your stay.

Deposit :

For housing rental, a deposit of 200 € must be paid the day of your arrival. The deposit will be returned at the end of your stay, less deductions, in the event of property damage. Also a deposit of 60 € for eventual house cleaning fees will be required. His amount will be returned if the site is left in its original state of cleanliness (except washing of dishes).

Insurance :

Campers will benefit during their stay of civil liability insurance for all corporal or material damage.
Acceptance of this contract is only valid with the presentation of a valid civil liability insurance certificate covering the tent, caravan, camping-car, auto and civil liability.

Extract of the Internal Regulation :

Any person wishing to spend a night at the camping site must :- Register before and at the reception desk with proof of identity in order to complete required formalities.
- Agree to act in accordance with the internal regulations (posted at the reception desk and in various building at the campsite).
- Wear a " Marina " bracelet which will be given to them upon their arrival for the purpose of security identification while on the campsite.

Private charcoal barbecues are not allowed except in designated places. Gas and electric barbecues are authorised on the sites. Collective charcoal-burning barbecues are put at guest’s disposal. Bring your own grill.

The rentals are available from 4:00 p.m. until 8:00 p.m. during July and August. Out of season please contact us for the timetable. Departures must be before 10:00 a.m. in the morning.
Campsite places are available from 12:00 a.m. and must be vacated before 10:00 a.m. in the morning.
Late departures may be subject to payment of one supplementary night.
 
Anyone acting contrary to the internal regulation risks the immediate cancelling of their contract and will be required to leave the campsite immediately.
In case of penal infraction the director reserves the right to call upon the Public Order.

Other information :

The sanitary facilities are not equipped with toilet paper (except pool, sports club, kiddie club, events room, reception and restaurant).The campsite being located in the heart of a pine grove, pine resin may possibly drop on equipment. Think to bring a cover or resin remover (resin remover on sale in the shop).